Last Updated: September 28, 2023
Thank you for shopping at Loco Tape. We appreciate your business and want to ensure your shopping experience is as smooth as possible. Please read our Return and Refund Policy carefully before making a purchase.
1. Returns
We accept returns on eligible items within 30 days from the date of delivery. To be eligible for a return, your item must meet the following criteria:
Unused and in the same condition as received: The item must be in its original packaging, unused, and in the same condition as when you received it.
Proof of Purchase: You must provide a valid proof of purchase, such as the order number or receipt.
2. Non-Returnable Items
Certain items are non-returnable. These include:
3. Refunds
Once we receive your eligible return and inspect the item, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original payment method. Please note that it may take some time for the refund to be processed, and the timing may vary depending on your payment provider.
4. Shipping Costs
Shipping costs for returned items are non-refundable. You are responsible for covering the cost of return shipping, except in cases where we made an error in processing your order or if the item is defective or damaged upon arrival.
5. Damaged or Defective Items
If you receive an item that is damaged, defective, or incorrect, please contact our Customer Support team within 7 days of receiving the item. We will provide instructions on how to return the item, and we will cover the cost of return shipping. We will either replace the item or issue a refund, as per your preference.
6. Contact Us
If you have any questions or concerns about our Return and Refund Policy, please contact us at info@locotape.co.uk. Our dedicated support team is here to assist you and address any issues you may encounter.
7. Changes to this Policy
We reserve the right to update or modify this Return and Refund Policy at any time. Any changes made will be posted on this page, and the revised policy will be effective immediately upon posting.
By making a purchase on our website, you acknowledge and agree to abide by the terms and conditions outlined in this Return and Refund Policy.